Mid.Office

Efficient processes for a great customer experience

Handle your daily tasks quickly and easily via intuitive, clear interfaces.

Keeping the customer in view

All relevant information bundled centrally and available in just a few clicks.

Work better with smart interfaces

Use intelligent interfaces and automated workflows to simplify processes and save time.

Higher quality for your customer data

Keep your customer data complete, up to date and reliable – for better processes and closer customer relationships.

Keeping track

Relevant figures, lists and evaluations clearly prepared – for well-founded decisions.

Personal support

Our experienced support team assists you personally and competently with your concerns.

Are you a travel agency in the German or Austrian market looking for a modern, future-oriented Mid.Office system?

The .BOSYS Mid.Office supports your workflows with intuitive interfaces and a powerful CRM for individual customer care. As a solution for the full-service travel agency, it supports all relevant business transactions and has established interfaces to SAP-based systems such as RBS and IBIZA as well as to the .BOSYS Back.Office.

Create legally compliant receipts and invoices easily and reliably and drive forward the digitalisation of your travel agency.

Mid.Office in figures

3,000+: Workstations in use
90%: Cases without rework
1 day: To the daily closing
70+: Connected systems

The perfect start to every consultation

Our view of the “current customer” impresses with a quickly graspable all-round view of their preferences, current offers and trips. The optional connection of your telephone system makes your communication even more efficient and transparent.

Meet data protection and legal requirements with ease

Marketing consent and double opt-in are firmly integrated into the processes and help you reliably comply with data protection requirements. Entry regulations and information forms in accordance with the Package Travel Directive can also be handled in just a few clicks. E-invoices and XRechnungen can also be created directly.

Marketing with a system

System-side data analyses and flexible selections based on numerous criteria support you with target-group-oriented marketing activities and customer loyalty measures. Customer, offer and booking data can be transferred easily thanks to fast, bidirectional interfaces to your licensed consultation and booking systems.

The path to the digital travel agency

Manage your own documents, emails and records digitally in one central place – with document management and the optional .BOSYS document archive. Digital signatures on a pad, tablet or online make your processes even simpler and bring you a big step closer to the paperless travel agency.

Clever tools for day-to-day business

The .BOSYS appointment management supports you with automatic, system-generated tasks in the targeted handling of your current to-dos. Numerous lists and evaluations provide important information for the counter and for business management. The scope of services is rounded off by mapping all payment transactions in accordance with the German Cash Register Security Ordinance (KassenSichV).

Mapping special business transactions

The .BOSYS Mid.Office offers suitable functions for IATA and DB (Deutsche Bahn) offices, corporate travel services and small-group handling. Voucher management and the SmartCallCenter also support larger teams working in different locations or at different times.

Feature overview

The most important Mid.Office features at a glance.

Document management
Customer management
Marketing consent and double opt-in procedure
Advise & book with licensed systems incl. data transfer
System-side data analysis for marketing
Entry regulations & information forms
Document management
Document archive with buffer storage and upload of your own documents *
Email sending and receiving
Digital signature (signature pad, signature link, tablet) *
Appointment management with automated tasks
Payment transactions with and without case reference
Voucher management
Cash book
Customer selections
Lists and evaluations

* These features are optional add-on modules.

Travel agencies

Modular and tailored precisely to your requirements – for a fixed monthly rental fee, with no revenue-based charges.

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Sales organisations

Tailored individually to the needs of your travel agencies – we will be happy to introduce you to the Mid.Office world and advise you on what suits you best.

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