UI.Office

The smartest way to the customer

Modern customer care for today's travel consultancy. Create individual holiday ideas quickly, easily and digitally – and present your customers with trips that really suit them.

360° customer view

All the important information about your customer in one place – the ideal basis for personal and individual advice.

Create offers in just a few clicks

Customer or prospect: create, customise and send offers quickly and easily in just a few clicks.

Individual and relevant communication thanks to hyper-personalisation

Use existing customer data for personal and targeted outreach – matched to your customers' interests.

Follow up automatically

With automatic offer tracking, you stay in touch with the customer and increase the chance of a successful deal.

Seamlessly integrated into Mid.Office

When a booking request comes in, the case is created automatically thanks to the integration into .BOSYS Mid.Office.

Your brand – in every communication

Send your emails in the look & feel of your travel agency organisation or your travel agency and strengthen your personal brand.

Digital customer communication – simple, fast and available everywhere. With UI.Office you create personalised offers and relevant travel information quickly and easily and share them directly across various digital channels. Your customers receive all content clearly and attractively – optimally displayed on smartphone, tablet or desktop. Thanks to the seamless integration into .BOSYS Mid.Office, you use your customer data efficiently and without duplicate effort.

UI.Office in figures

2,000+: Connected branches
80%: Less manual data entry
5 min: To the first booking
40+: Connected tour operators

Individual offers thanks to a wide selection

The wide selection of consultation and booking systems as well as direct connections to tour operators and service providers enables individual and personalised travel offers – supplemented with matching cross-selling offers on request.

One data foundation – no system breaks

Thanks to the integration into the .BOSYS system world, all information remains anchored directly on the customer profile. This allows customer data to be used in a targeted way while reducing duplicate maintenance.

Recognise customer behaviour and follow up automatically

See at the counter whether a customer has read your email or opened an offer, and which recommendation is particularly well received. The optional follow-up automatically reminds customers of their offer and supports you in following up in a targeted way.

Configure UI.Office individually

Adapt the display and functions at office level to your needs. Whether list or tile view or individual tile labels – UI.Office can be configured flexibly.

Clear presentation and interactive dashboard

See which customers are currently in consultation and which customers require action. Offer status and necessary measures are clearly displayed and colour-coded.

One platform with many possibilities

UI.Office is the central entry point for numerous other functions – from displaying offers on your travel agency website, digital steles and travel agency TV to connecting appointment tools. Our 360° products Travel Concierge and Travel Alarm Clock are also built on UI.Office.

Feature overview

All UI.Office benefits and features at a glance.

Full integration into your BOSYS Mid.Office
360° view of the customer
Attractive dashboard with interactive status bar
Clear overview of all active customer offers
Wide choice of data sources and transfer of a broad range of travel types
Individual adjustment of offers plus personal recommendations, notes or add-ons
Coverage of EU package travel directive requirements through automatic information forms and entry regulations
Fully integrated solution for digital customer dialogue
Personal customer outreach via email, messenger or social media
Attractive presentation on all mobile devices thanks to responsive design
Personalised customer web pages in the travel agency's look and feel
Binding booking request with automatic case creation in Mid.Office
Consistent documentation in the customer history